Fun with forwarding..

Forwarding lines with ATAPI.NET is simple and easy (assuming, of course, that the underlying TSP supports it).


The first step is knowing whether a given line device even supports forwarding.  This is trivial:


TapiManager mgr = new TapiManager(“ForwardingTest”);


foreach (TapiLine line in mgr.Lines)
{
   
if
(line.Capabilities.SupportsForwarding)
   {
      Console.WriteLine(“Line {0} supports forwarding!”
, line.Name);
   }
}


Once we’ve identified a specific line, we can look at each address and get more information such as the types of forwarding supported.  For example, we might be able to forward to different numbers based on specific conditions such as whether the call goes unanswered vs. whether the address is in use and returning a busy signal.  We might also be able to forward specific inbound callers (very useful to get rid of your bosses calls).  We can get this information from the Capabilities of the TapiAddress object:


foreach (TapiAddress addr in line.Addresses)
{
   
Console.WriteLine(“Forwarding modes supported on {0} are {1}”
, addr.Address, addr.Capabilities.SupportedForwardingModes);
}


We can also retrieve any existing forwarding information through the Status of the TapiAddress:


foreach (ForwardInfo fwd in addr.Status.ForwardingInformatioin)
   
Console.WriteLine(“t{0} to {1}:{2}”
, fwd.ForwardMode, fwd.DestinationAddressType, fwd.DestinationAddress);


This outputs: “Unconditional to PhoneNumber:1234” on a forwarded line I setup.


Finally, the big question is how to change the forwarding information, this is pretty easy as well.  You can set forwarding information on two levels, the entire line (which impacts all addresses), or a specific address.  This is done through two methods present on both TapiAddress and TapiLine which are Forward and CancelForward.  So, to cancel all forwarding in effect on every line we could do the following:


Console.WriteLine(“Canceling all forwards:”);
foreach (TapiLine line in
mgr.Lines)
{
   
if
(line.Capabilities.SupportsForwarding)
   {
      
try
      
{
         line.CancelForward();
      }
      
catch (TapiException
ex)
      {
         
Console.WriteLine(“{0} – {1}”
, line, ex.Message);
      }
   }
}


Or, to setup the forwarding as above, I can issue a call to the Forward method:


ForwardInfo[] fwdInfo = new ForwardInfo[] {
      
new ForwardInfo(ForwardingMode.Unconditional, 0, “1234”
)
};


foreach (TapiLine line in mgr.Lines)
{
   
if
(line.Capabilities.SupportsForwarding)
   {
      
try
      
{
         line.Forward(fwdInfo, 5,
null
);
      }
      
catch (TapiException
ex)
      {
         
Console.WriteLine(“{0} – {1}”
, line.Name, ex.Message);
      }
   }
}


The ForwardInfo class describes a single forwarding instruction and you pass an array of these info the Forward method to indicate how things are to be managed.  Exceptions need to be handled because the TAPI service provider might not allow the particular forwarding at this point in time, or the destination might not be allowed, etc.


Under the covers this will issue a lineForward request with a LINEFORWARDLIST setup for each of the ForwardInfo structures.


That about covers it!  Ping me with any questions if you want.


 

About Mark Smith

Windows systems developer with low-level operating system, threading and .NET experience. For the past several years I have been involved with WPF/Silverlight and most recently iOS and Android. I have worked as an architect and designer for several companies and am particularly interested in client/server and graphical solutions. Specialties:.NET, WPF, Silverlight, Windows, iOS